The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

By Bruce Bodaken and Robert Fritz

Free Press, a division of Simon and Schuster, Inc. 2006

Purchase here (http://www.amazon.ca/The-Managerial-Moment-Truth-Performance/dp/1451655355)

 

It’s well known that managers fail to nip performance problems in the bud and avoid the task by stating excuses such as a lack of time. Bodaken and Fritz offer a simple yet disciplined formula to help managers “speak the truth about performance in ways that work”. Their four-step formula is complemented by good examples and can be applied with individuals, intact and cross functional teams, strategic alliances and repeat offenders. You will learn about the different types of questions to ask and gain tips on analysis of conversations as well as personal skill development. Whereas coaching, mentoring and developing employee capacity should be high on the agenda of any manager, this books looks like one you can’t afford to miss.